At Signup Casuals, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process.
Eligibility for Returns
To be eligible for a return:
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Timeframe: Items must be returned within 30 days from the date of delivery.
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Condition: All returned items must be unused, unworn, unwashed, and in their original condition with all tags still attached. Items must be returned in their original packaging.
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Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is required.
Non-Returnable Items:
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Items marked as “Final Sale” or “Non-Returnable.”
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Gift cards.
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Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
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Items returned after the 30-day window.
How to Initiate a Return
To initiate a return, please follow these steps:
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Contact Us: Send an email to support@signupacsuals.com or visit any of our showrooms.
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Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
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Return Authorization: Our customer service team will review your request and provide you with a Return Authorization (RA) number and detailed instructions on how to send your item(s) back. Please do not send items back without an RA number, as this may delay or prevent your refund/exchange.
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Package Your Item: Securely pack your item(s) in the original packaging, if possible, and include the RA number clearly on the package or on a note inside.
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Ship Your Item: Ship the package to the address provided by our customer service team.
Shipping Costs for Returns
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Our Error/Defective Items: If the return is due to an error on our part (e.g., wrong item, defective product), Signup Casuals will cover the return shipping costs.
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Customer Preference: For returns due to a change of mind or personal preference, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email notification to confirm its arrival and inform you of the approval or rejection of your refund.
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Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
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Partial Refunds: Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.
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Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. If you’ve done all of this and you still have not received your refund, please contact us at support@signupcasuals.com.
Exchanges
If you need to exchange an item for a different size or color, please contact us at support@signupcasuals.com to check availability and arrange the exchange. The same eligibility criteria (unused, unworn, original condition, etc.) apply to exchanges.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately (within 48 hours of delivery) with your order number and photos of the damage/defect. We will work quickly to resolve the issue with a replacement or full refund.
Contact Us
For any questions regarding our return policy, please contact us:
Email: support@signupcasuals.com
Phone: +91 9562889921, +91 8891633773