Frequently Asked Questions

Every PDP publishes mill certificates, GSM, country of spin/knit/sew plus third-party audits when available—we avoid vague “eco buzzwords”.

Ready stock pulls from Bangalore fulfilment instantly. Preorder batches lock fabric ahead of cutters and show an estimated ship-week banner.

Trend colours may retire, but core fits restock quarterly. Subscribe on the PDP or save to your wishlist for SMS/email nudges.

BLR/MUM/DEL averages 48–72h post dispatch; tier-3 pin codes can take up to seven business days owing to feeder flights.

Cash on delivery honours up to ₹12,000 cart totals for courier-supported pincodes. Beyond that threshold we require prepaid for insurance reasons.

UAE + Singapore beta opens seasonally via DDU terms. Taxes/duties appear at checkout when pilots are active—otherwise reach our concierge.

Outerwear, woven shirts, trousers, fleece. Marked-as-final markdowns or altered hems are exempt—inspect the PDP badge before checkout.

Yes via order lookup + OTP on the gifting email—we refund original payment methods unless you opt for merchandise credit.

Instant during exchange flows, valid twelve months stackable with promos noted “credit-friendly”. Unused amounts auto-expire for accounting compliance.

Quarterly capsules offer +/− two-inch swings. Measurement videos live on each size chart detailing model height + garment length.

Most rigid fits sit under 2% elastane while power-stretch ramps to 12% — check “fabric DNA” accordion for micron counts.

Navigate Orders → Billing → GST invoice; PDFs ingest your saved billing entity for B2B purchases within minutes.

When available, members earn rewards on qualifying purchases — redeemable toward shipping upgrades, alterations, or early-access drops. Details appear in your account when a programme is active.

Metro partners offer complimentary basic hems; reimbursements capped at ₹500 with itemised receipts for other edits within 14 days.