Help Center
Shipping timelines, care tips, refunds, checkout partners, and when to reach our support team at Signup Casuals.
Orders & fulfilment
Track purchases and understand timelines.
Order confirmation emails
What lands in your inbox after checkout
Processing & pickup windows
When your parcel moves from HQ to courier
Split shipments
Receiving more than one box
Returns & exchanges
Fit issues, cancellations, QC checks.
30-day wearable returns
Eligibility essentials
Exchanging sizes
Keeping you in-stock
Arranged pickups without printing
Metro reverse logistics
Sizing & garment care
Measure right, launder thoughtfully.
How to measure for tops & bottoms
Use a soft tailor tape
Caring for organic/recycled yarns
Keep colours luminous
Pilling prevention
When brushed surfaces shed fibre
Payments & promos
UPI/cards/offers syncing with checkout.
Supported payment rails
Secure checkout partners
If a payment succeeds but checkout fails
Reconciling double clicks
Stacking vouchers & influencer codes
When codes combine
Need a human?
When automations stall.
Tracking stuck or missing POD
Courier investigations
Package arrived damaged
Photo-first workflow
Recovering Signup Casuals sessions
Auth + OTP tips
Frequently Asked Questions
Quick answers apparel shoppers repeat before texting support — duties, tailoring, preorder holds, laundering, and more.
Still Need Help?
Still stuck? Ping customer care—we respond within one business day and faster during launches.
Policy PDFs
Returns, privacy, influencer collabs
Order tracking
Courier playbooks updated hourly
Feature Requests
Suggest improvements